Cancellation Policy
- Order Cancellation Window: You can cancel your order within 24 hours of placement or before the order status changes to “Shipped,” whichever comes first. [1, 2]
- How to Cancel: To request a cancellation, email us at [support@yourdomain.com] or log into your account and click “Cancel Order” under your order history. [1, 2]
- Non-Cancellable Orders: Custom-made items, personalized goods, and perishable products cannot be cancelled once production or dispatch has begun. [1, 2]
Return and Refund Policy
- Return Window: You have 30 days from the date of delivery to request a return or exchange.
- Item Condition: Items must be unused, unwashed, in their original packaging, and with all tags intact.
- Non-Returnable Items: Final sale items, innerwear, swimwear, and opened hygiene products are strictly ineligible for return.
- Damaged or Defective Items: Report any damaged, defective, or missing items within 48 hours of delivery with clear photos at [support@yourdomain.com]. [1, 2, 3, 4, 5]
Shipping and Processing Fees
- Return Shipping Costs: Free for defective or incorrect items. For change-of-mind returns, a flat return shipping fee of [₹99 / $10] will be deducted from your final refund.
- Original Shipping Charges: Initial shipping fees paid at checkout are non-refundable. [1, 2]
Refund Timeline
- Processing Time: Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund within 2 business days. [1, 2]
- Method of Refund: Approved refunds are processed back to your original payment method within 5 to 7 business days (or issued as store credit if requested)